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Policy & Procedures

Return Policy

Returns With Original Receipt

Merchandise may be returned or exchanged or refunded within 14 days of purchase with original tags and packaging, unused and in good condition.  Refunds will be issued by the original method of payment.  In the event payment was made by cheque, refunds will be subject to a 21-day waiting period from time of original purchase. 

Returns Without Receipt

Exchange may be offered for product in its original package, depending on condition of product and date of purchase.

All Sales Are Final On:

Gift Cards, Seasonal Items, Event Merchandise, Merchandise cut by the foot, Mixed Paint/Stain, Special Orders, Electrical Appliance Parts, Ammunition and Clearance Items.

Items with a gas motor, if used, must be returned to the original manufacturer.

Special Orders

In-Store Special Order Policy

We will gladly order your item should we not have it as a regularly stocked product, subject to the following policies.

  • All special orders are subject to a minimum 25% Deposit at the time of order.
  • NO RETURNS will be accepted on special order or non-stock merchandise, including electrical appliance parts.
  • Special order items and deposits are NON-REFUNDABLE.
  • Special orders CANNOT BE CANCELLED once placed with our suppliers.
  • We are not responsible for production delays or other unforeseen circumstances that delay delivery of any special order.  We will provide an estimate of the time required for your item to come in as accurately as possible; however, we cannot guarantee a delivery time in any case.

Asselstine Hardware is now an ECHO Power Equipment dealer.